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We’re SolaDesk

Your solar
service partner

SolaDesk combines human expertise with intelligent technology to deliver the customer care, technical support and service coordination that come after installation — helping you respond earlier, protect customer confidence and build stronger long-term relationships.

Customer-care specialist wearing a headset at a desk, with a rooftop solar installation visible through the window
Solar technician reviewing readings on a tablet beside rooftop panels and an inverter
What we help protect

Service that keeps solar working for people.

SolaDesk is built around the service work that protects a customer’s confidence in their system — and in the business behind it.

Our service areas

Service specialist walking a homeowner through a report at their kitchen table, with their solar roof behind them

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Customer care

Proactive, human support for the questions and moments that shape customer trust — with clear communication, practical guidance and real people who understand solar service.

Illustration of solar service after installation: a care specialist at her desk, a technician greeting a customer beside a service van, and solar-equipped homes and businesses connected across the landscape

The relationship after installation

Sales builds the relationship. Support protects it.

Most solar businesses invest heavily in winning the customer. Far fewer invest as much in supporting them after the sale. SolaDesk pairs intelligent technology — including AI — with real people and clear accountability: speed and consistency from the technology, judgement and care from the people. Together they protect the experience your customers remember, and the brand behind it.

How we work

Who we serve

Designed for the people responsible for solar after installation.

01

Solar businesses

For installers, retailers and asset owners responsible for solar customers.

Your reputation does not rest on the installation alone — it also rests on the speed, consistency and care of the service that follows. SolaDesk acts as an extension of your brand, handling customer enquiries and coordinating faults, underperformance concerns and warranty requests, so you can offer a premium after-sales experience without building an entire support operation from scratch.

02

System owners

For people who need a dependable route when their solar journey continues.

Whether you want to understand how your system is performing or need help with a solar or battery issue, SolaDesk gives you a clearer route to practical, human support. Talk to us.

Our approach

A service model built around the customer promise.

Every portfolio, customer base and support commitment is different. We begin with the operating reality, then shape the service around it.

  1. 01

    Personalised consultation

    We assess your portfolio, customer base, existing service operation and support commitments, with people who understand post-install solar service.

  2. 02

    A service plan built for you

    We define a practical service model covering customer care, technical support, maintenance coordination, reporting and escalation, shaped around your portfolio and brand.

  3. 03

    Structured activation and ongoing support

    We establish the service routes, responsibilities and agreed response targets, then remain closely involved as the service operation develops.

Work with SolaDesk

Let’s build a better solar service experience.

Talk to us about the service experience your customers need after installation. It starts with a personalised consultation focused on your operating reality, your customers and the relationship you want to protect.